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Digital banking and fintech have ruined the customer experience
We’ve moved from simplicity to fragmentation and now we’re struggling with the consequences. In short, we’ve built a highly fragmented financial world in the name of innovation and now the next phase is about reconnecting it, simplifying it, and making it usable again. By way of example, you have to launch several different apps to……
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Will global fintech banks destroy traditional banking?
I was recently interviewed by the International Finance Magazine about Revolut getting their UK banking licence and what this means to banks in general. Here’s the discussion: With Revolut securing a UK banking licence after years of scrutiny, do you see this as part of a broader shift where fintech platforms are evolving into fully regulated banks?……
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Most companies are doing AI wrong
I keep seeing the same pattern emerging in AI conversations right now. Everyone says: we need better tools but, when you dig into what the leading firms are saying – McKinsey, IBM, Bain, Boston Consulting Group, Accenture, Anthropic and OpenAI – they’re all coming to the same conclusion: It’s not the technology that’s broken. It’s……
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Digital banking and fintech have ruined the customer experience
We’ve moved from simplicity to fragmentation and now we’re struggling with the consequences. In short, we’ve built a highly fragmented financial world in the name of innovation and now the next phase is about reconnecting it, simplifying it, and making it usable again. By way of example, you have to launch several different apps to……
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Digital banking and fintech have ruined the customer experience
We’ve moved from simplicity to fragmentation and now we’re struggling with the consequences. In short, we’ve built a highly fragmented financial world in the name of innovation and now the next phase is about reconnecting it, simplifying it, and making it usable again. By way of example, you have to launch several different apps to……
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Digital banking and fintech have ruined the customer experience
We’ve moved from simplicity to fragmentation and now we’re struggling with the consequences. In short, we’ve built a highly fragmented financial world in the name of innovation and now the next phase is about reconnecting it, simplifying it, and making it usable again. By way of example, you have to launch several different apps to……
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Digital banking and fintech have ruined the customer experience
We’ve moved from simplicity to fragmentation and now we’re struggling with the consequences. In short, we’ve built a highly fragmented financial world in the name of innovation and now the next phase is about reconnecting it, simplifying it, and making it usable again. By way of example, you have to launch several different apps to……
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Digital banking and fintech have ruined the customer experience
We’ve moved from simplicity to fragmentation and now we’re struggling with the consequences. In short, we’ve built a highly fragmented financial world in the name of innovation and now the next phase is about reconnecting it, simplifying it, and making it usable again. By way of example, you have to launch several different apps to……
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Digital banking and fintech have ruined the customer experience
We’ve moved from simplicity to fragmentation and now we’re struggling with the consequences. In short, we’ve built a highly fragmented financial world in the name of innovation and now the next phase is about reconnecting it, simplifying it, and making it usable again. By way of example, you have to launch several different apps to……
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Digital banking and fintech have ruined the customer experience
We’ve moved from simplicity to fragmentation and now we’re struggling with the consequences. In short, we’ve built a highly fragmented financial world in the name of innovation and now the next phase is about reconnecting it, simplifying it, and making it usable again. By way of example, you have to launch several different apps to……