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  • Let’s be honest: retail banking is broken

    Over the past decade, the industry has aggressively optimised for cost and digital efficiency and, in doing so, it has quietly dismantled the human infrastructure that made banking work for millions of people. Start with the facts. In the UK alone, more than 6,000 bank branches have closed since 2015, according to consumer groups and……

    May 7, 2026
  • Let’s be honest: retail banking is broken

    Over the past decade, the industry has aggressively optimised for cost and digital efficiency and, in doing so, it has quietly dismantled the human infrastructure that made banking work for millions of people. Start with the facts. In the UK alone, more than 6,000 bank branches have closed since 2015, according to consumer groups and……

    May 7, 2026
  • Let’s be honest: retail banking is broken

    Over the past decade, the industry has aggressively optimised for cost and digital efficiency and, in doing so, it has quietly dismantled the human infrastructure that made banking work for millions of people. Start with the facts. In the UK alone, more than 6,000 bank branches have closed since 2015, according to consumer groups and……

    May 7, 2026
  • Let’s be honest: retail banking is broken

    Over the past decade, the industry has aggressively optimised for cost and digital efficiency and, in doing so, it has quietly dismantled the human infrastructure that made banking work for millions of people. Start with the facts. In the UK alone, more than 6,000 bank branches have closed since 2015, according to consumer groups and……

    May 7, 2026
  • Let’s be honest: retail banking is broken

    Over the past decade, the industry has aggressively optimised for cost and digital efficiency and, in doing so, it has quietly dismantled the human infrastructure that made banking work for millions of people. Start with the facts. In the UK alone, more than 6,000 bank branches have closed since 2015, according to consumer groups and……

    May 7, 2026
  • Let’s be honest: retail banking is broken

    Over the past decade, the industry has aggressively optimised for cost and digital efficiency and, in doing so, it has quietly dismantled the human infrastructure that made banking work for millions of people. Start with the facts. In the UK alone, more than 6,000 bank branches have closed since 2015, according to consumer groups and……

    May 7, 2026
  • Let’s be honest: retail banking is broken

    Over the past decade, the industry has aggressively optimised for cost and digital efficiency and, in doing so, it has quietly dismantled the human infrastructure that made banking work for millions of people. Start with the facts. In the UK alone, more than 6,000 bank branches have closed since 2015, according to consumer groups and……

    May 7, 2026
  • Let’s be honest: retail banking is broken

    Over the past decade, the industry has aggressively optimised for cost and digital efficiency and, in doing so, it has quietly dismantled the human infrastructure that made banking work for millions of people. Start with the facts. In the UK alone, more than 6,000 bank branches have closed since 2015, according to consumer groups and……

    May 7, 2026
  • Let’s be honest: retail banking is broken

    Over the past decade, the industry has aggressively optimised for cost and digital efficiency and, in doing so, it has quietly dismantled the human infrastructure that made banking work for millions of people. Start with the facts. In the UK alone, more than 6,000 bank branches have closed since 2015, according to consumer groups and……

    May 7, 2026
  • The rebuilding of banking

    I was recently working with WNS, part of Capgemini, on a few blogs. The posts are interesting so I’m sharing them here. Click on the headline links to read the full articles: Can AI Turn Regulatory Overload into Competitive Advantage in Banking? Regulation in banking is exploding, and most banks are handling it badly –……

    May 7, 2026
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