{"id":19017,"date":"2024-08-20T05:08:11","date_gmt":"2024-08-20T05:08:11","guid":{"rendered":"http:\/\/flwnet.com\/index.php\/2024\/08\/20\/gen-ai-reduces-agent-response-time-by-70-at-discover\/"},"modified":"2024-08-20T05:08:11","modified_gmt":"2024-08-20T05:08:11","slug":"gen-ai-reduces-agent-response-time-by-70-at-discover","status":"publish","type":"post","link":"http:\/\/flwnet.com\/index.php\/2024\/08\/20\/gen-ai-reduces-agent-response-time-by-70-at-discover\/","title":{"rendered":"Gen AI reduces agent response time by 70% at Discover"},"content":{"rendered":"<p>Discover Financial Services is tapping generative AI to speed up call center agent response and strengthen client experience.\u00a0 Using Google Cloud\u2019s AI platform, Vertex AI, Discover has reduced response times for call center agents by 70%, Szabolcs Paldy, senior vice president of enterprise operations at Discover, told Bank Automation News. Questions in the call center [\u2026]<\/p>","protected":false},"excerpt":{"rendered":"<p>Discover Financial Services is tapping generative AI to speed up call center agent response and strengthen client experience.\u00a0 Using Google Cloud\u2019s AI platform, Vertex AI, Discover has reduced response times for call center agents by 70%, Szabolcs Paldy, senior vice president of enterprise operations at Discover, told Bank Automation News. Questions in the call center [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[],"class_list":["post-19017","post","type-post","status-publish","format-standard","hentry","category-fintech"],"_links":{"self":[{"href":"http:\/\/flwnet.com\/index.php\/wp-json\/wp\/v2\/posts\/19017","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/flwnet.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/flwnet.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"http:\/\/flwnet.com\/index.php\/wp-json\/wp\/v2\/comments?post=19017"}],"version-history":[{"count":0,"href":"http:\/\/flwnet.com\/index.php\/wp-json\/wp\/v2\/posts\/19017\/revisions"}],"wp:attachment":[{"href":"http:\/\/flwnet.com\/index.php\/wp-json\/wp\/v2\/media?parent=19017"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/flwnet.com\/index.php\/wp-json\/wp\/v2\/categories?post=19017"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/flwnet.com\/index.php\/wp-json\/wp\/v2\/tags?post=19017"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}