{"id":3292,"date":"2024-02-27T21:58:26","date_gmt":"2024-02-27T21:58:26","guid":{"rendered":"http:\/\/flwnet.com\/index.php\/2024\/02\/27\/60-of-ings-mortgage-applications-are-video-based\/"},"modified":"2024-02-27T21:58:26","modified_gmt":"2024-02-27T21:58:26","slug":"60-of-ings-mortgage-applications-are-video-based","status":"publish","type":"post","link":"http:\/\/flwnet.com\/index.php\/2024\/02\/27\/60-of-ings-mortgage-applications-are-video-based\/","title":{"rendered":"60% of ING\u2019s mortgage applications are video based"},"content":{"rendered":"<p>LONDON \u2014 ING Bank saw increased adoption of its video-based customer service options in 2023, specifically for mortgage applications.\u00a0 \u201cAlmost 50% of customers use digital channels for purchasing banking products,\u201d Lukasz Parzyk, expert lead at ING, said at FinovateEurope 2024 today. \u201cMobile apps have become the main and often the only element of contact between [\u2026]<\/p>","protected":false},"excerpt":{"rendered":"<p>LONDON \u2014 ING Bank saw increased adoption of its video-based customer service options in 2023, specifically for mortgage applications.\u00a0 \u201cAlmost 50% of customers use digital channels for purchasing banking products,\u201d Lukasz Parzyk, expert lead at ING, said at FinovateEurope 2024 today. \u201cMobile apps have become the main and often the only element of contact between [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[],"class_list":["post-3292","post","type-post","status-publish","format-standard","hentry","category-fintech"],"_links":{"self":[{"href":"http:\/\/flwnet.com\/index.php\/wp-json\/wp\/v2\/posts\/3292","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/flwnet.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/flwnet.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"http:\/\/flwnet.com\/index.php\/wp-json\/wp\/v2\/comments?post=3292"}],"version-history":[{"count":0,"href":"http:\/\/flwnet.com\/index.php\/wp-json\/wp\/v2\/posts\/3292\/revisions"}],"wp:attachment":[{"href":"http:\/\/flwnet.com\/index.php\/wp-json\/wp\/v2\/media?parent=3292"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/flwnet.com\/index.php\/wp-json\/wp\/v2\/categories?post=3292"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/flwnet.com\/index.php\/wp-json\/wp\/v2\/tags?post=3292"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}