{"id":5202,"date":"2024-03-21T05:58:37","date_gmt":"2024-03-21T05:58:37","guid":{"rendered":"http:\/\/flwnet.com\/index.php\/2024\/03\/21\/fifth-third-cio-chatbot-97-accurate-in-classifying-customer-intent\/"},"modified":"2024-03-21T05:58:37","modified_gmt":"2024-03-21T05:58:37","slug":"fifth-third-cio-chatbot-97-accurate-in-classifying-customer-intent","status":"publish","type":"post","link":"http:\/\/flwnet.com\/index.php\/2024\/03\/21\/fifth-third-cio-chatbot-97-accurate-in-classifying-customer-intent\/","title":{"rendered":"Fifth Third CIO: Chatbot 97% accurate in classifying customer intent"},"content":{"rendered":"<p>NASHVILLE, Tenn. \u2014 Fifth Third Bank says that added efficiencies to its chatbot have boosted its accuracy rate as it leans into generative AI.\u00a0 When it comes to technology, \u201cour chatbot is one that we are really investing a lot of energy in,\u201d Jude Schramm, chief information officer, said March 18 at Bank Automation Summit [\u2026]<\/p>","protected":false},"excerpt":{"rendered":"<p>NASHVILLE, Tenn. \u2014 Fifth Third Bank says that added efficiencies to its chatbot have boosted its accuracy rate as it leans into generative AI.\u00a0 When it comes to technology, \u201cour chatbot is one that we are really investing a lot of energy in,\u201d Jude Schramm, chief information officer, said March 18 at Bank Automation Summit [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[],"class_list":["post-5202","post","type-post","status-publish","format-standard","hentry","category-fintech"],"_links":{"self":[{"href":"http:\/\/flwnet.com\/index.php\/wp-json\/wp\/v2\/posts\/5202","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/flwnet.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/flwnet.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"http:\/\/flwnet.com\/index.php\/wp-json\/wp\/v2\/comments?post=5202"}],"version-history":[{"count":0,"href":"http:\/\/flwnet.com\/index.php\/wp-json\/wp\/v2\/posts\/5202\/revisions"}],"wp:attachment":[{"href":"http:\/\/flwnet.com\/index.php\/wp-json\/wp\/v2\/media?parent=5202"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/flwnet.com\/index.php\/wp-json\/wp\/v2\/categories?post=5202"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/flwnet.com\/index.php\/wp-json\/wp\/v2\/tags?post=5202"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}