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Bank of America’s CashPro Chat reaches 60% adoption
NASHVILLE, Tenn. — CashPro, Bank of America’s business banking platform, is seeing increased adoption as features and services are added. Adoption of the virtual assistant CashPro Chat has reached 60% of the bank’s commercial clients since its launch in May 2023, Tom Durkin, global product head of CashPro at Bank of America, said at Bank…
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LemonadeLXP wins inaugural Demo Challenge
NASHVILLE, Tenn. — Digital banking service provider LemonadeLXP won the inaugural Demo Challenge at Bank Automation Summit U.S. 2024. Nine financial services technology startups showcased their latest innovations with technology leaders and executives at the March 19 event. The Ottawa, Canada-based company provides custom technology learning modules for internal and external-facing capabilities, John Findlay, chief…
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Fifth Third CIO: Chatbot 97% accurate in classifying customer intent
NASHVILLE, Tenn. — Fifth Third Bank says that added efficiencies to its chatbot have boosted its accuracy rate as it leans into generative AI. When it comes to technology, “our chatbot is one that we are really investing a lot of energy in,” Jude Schramm, chief information officer, said March 18 at Bank Automation Summit…
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The pros and cons of digital identities
Thirty years ago, I presented at a conference with the theme being the end of cash. Thirty years later we are all gradually going cashless. Twenty-five years ago, I presented at a conference, with the view that bank branches weren’t needed. Twenty-five years later, most bank branches are going, going, gone. Twenty years ago, I……
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The pros and cons of digital identities
Thirty years ago, I presented at a conference with the theme being the end of cash. Thirty years later we are all gradually going cashless. Twenty-five years ago, I presented at a conference, with the view that bank branches weren’t needed. Twenty-five years later, most bank branches are going, going, gone. Twenty years ago, I……
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The pros and cons of digital identities
Thirty years ago, I presented at a conference with the theme being the end of cash. Thirty years later we are all gradually going cashless. Twenty-five years ago, I presented at a conference, with the view that bank branches weren’t needed. Twenty-five years later, most bank branches are going, going, gone. Twenty years ago, I……
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The pros and cons of digital identities
Thirty years ago, I presented at a conference with the theme being the end of cash. Thirty years later we are all gradually going cashless. Twenty-five years ago, I presented at a conference, with the view that bank branches weren’t needed. Twenty-five years later, most bank branches are going, going, gone. Twenty years ago, I……
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The pros and cons of digital identities
Thirty years ago, I presented at a conference with the theme being the end of cash. Thirty years later we are all gradually going cashless. Twenty-five years ago, I presented at a conference, with the view that bank branches weren’t needed. Twenty-five years later, most bank branches are going, going, gone. Twenty years ago, I……
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The pros and cons of digital identities
Thirty years ago, I presented at a conference with the theme being the end of cash. Thirty years later we are all gradually going cashless. Twenty-five years ago, I presented at a conference, with the view that bank branches weren’t needed. Twenty-five years later, most bank branches are going, going, gone. Twenty years ago, I……
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The pros and cons of digital identities
Thirty years ago, I presented at a conference with the theme being the end of cash. Thirty years later we are all gradually going cashless. Twenty-five years ago, I presented at a conference, with the view that bank branches weren’t needed. Twenty-five years later, most bank branches are going, going, gone. Twenty years ago, I……