Digital banking and fintech have ruined the customer experience


We’ve moved from simplicity to fragmentation and now we’re struggling with the consequences. In short, we’ve built a highly fragmented financial world in the name of innovation and now the next phase is about reconnecting it, simplifying it, and making it usable again. By way of example, you have to launch several different apps to…

The post Digital banking and fintech have ruined the customer experience appeared first on Chris Skinner’s blog.


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