I’ve just had several incidents with traditional banks digitally that made me realise they really are screwed. You may have noticed this in my recent blogging, but here are three specific insights that illustrated the point. The first is the fact that I keep having to open the bank’s app to find out what’s going……

Welcome to TechCrunch Fintech (formerly The Interchange)! This week, we’re looking at some hot fintech startups in Africa, how Mint’s closure has been Copilot’s gain and why VCs have doubled down on a particular expense management startup. To get a roundup of TechCrunch’s biggest and most important fintech stories delivered to your inbox every Sunday…

The main blog discussions this week include … The Dunning-Kruger effect, as inspired by a bank robbery I had never heard of the Dunning-Kruger effect until the other day. Inspired by a bank robbery, Professor David Dunning worked out that people sit at opposite ends of a spectrum of confidence. Some are hugely confident and……

NASHVILLE, Tenn. — KeyBank is working to automate as many risk controls as possible as threats continue to tick up.  “Over the last year, we shifted to looking at all of our controls in seeing how many of the controls we can automate or streamline,” Dominic Cugini, chief transformation officer at KeyBank, said at Bank…

Banking customer support is no walk in the park. Customers come with diverse problems, from lost cards to unclear charges, and they expect quick, precise solutions. Even the most experienced support teams can be overwhelmed by the variety and complexity of inquiries. The stakes are high in banking. A small mistake can lead to significant…

Swiss fintech nsave, which is making banking in Switzerland accessible to people in countries with unstable banking sectors or facing high inflation, has raised $4 million seed funding. The round was co-led by Sequoia Capital and TQ Ventures with participation from Y Combinator, ACE Ventures, SV Angel and FONGIT, the state of Geneva organization that…

I had never heard of the Dunning-Kruger effect until the other day. Inspired by a bank robbery, Professor David Dunning worked out that people sit at opposite ends of a spectrum of confidence. Some are hugely confident and competent whilst, at the other end of the spectrum, they are hugely confident but completely incompetent. How……

Things we’re reading today include … PAY360 2024: Day Two Highlights | The Fintech Times Pay360 book launch: Intelligent Money by Chris Skinner – Fintech Intel UK fintech to be elevated to ‘ubiquitech’ with Smart Data Roadmap, new report reveals (finextra.com) Strengthen Central Bank Independence to Protect the World Economy (imf.org) Interest rates: Bank of……

Both KeyBank and PNC Bank are exercising caution in how they roll out generative AI to their customers.  The models need to be refined for accuracy before consumers can be the “prompters,” or questioners, for gen AI-driven features, Dominic Cugini, chief transformation officer at $185 billion KeyBank, said at Bank Automation Summit U.S. 2024 on…

The expense management arena is a crowded one, with well-funded players such as Brex, Ramp and Navan all clamoring for market share. Those companies are generally focused on tech startups and large corporations. But a four-year-old contender, Coast, is pursuing a different type of customer — businesses with so-called “real-world” field personnel and fleets to…