Citizens Bank’s virtual assistant, Digital Butler, was granted a patent this week for its “high degree of personalization,” Jo Wyper, executive vice president and head of operations at Citizens Commercial Bank, told Bank Automation News.  Whereas retail solutions have personalized capabilities, commercial solutions often do not. The $222 billion bank’s Digital Butler assistant provides commercial…

One of the biggest challenges in moving to cashless is that there are a lot people who rely on cash. I hate it when you go to a restaurant and pay by card, because there’s nowhere to leave a cash tip. Sure, there’s a service charge, but will that be given to your host and……

Things we’re reading today include … How Buy Now, Pay Later Became a Fintech Fixture | FinTech Magazine Mastercard and MTN expand fintech cooperation – Developing Telecoms Lloyds Bank issues warning on impersonation scams as they rise 13% – Lloyds Banking Group Ajman Bank Embraces ‘Responsible Banking’ in Partnership With KPMG ESG Services | The……

I was driving to pick up my dog the other day from his kennel stay. We had been away on a holiday and the dog was booked into his doggie hotel. Halfway there, and being purely reliant on digital maps, the maps stopped navigating. Maybe I lost the signal or maybe there was no signal……

ING Bank’s Marco Eijsackers, is head of CIO office, where he is focused on developing and deploying emerging technologies within the $967 billion bank’s operations.  The Amsterdam-based ING is reaping the benefits of its continued investment in technology and aims to spend less on tech through its optimization and automation of it’s know-your-customer processes, reduced…

Canadian banks leaned into technology spend during the most recent quarter as efficiency and innovation remained a priority.  “Transformational level use of technology, creating capacity and business velocity,” is top of mind for Canadian clients, Karin Kirkwood, president of Canada-based fintech Broadridge Canada, told Bank Automation News.  She added that banks are focused on three…

Quantum tech provider Quantum Dice has developed hardware to make financial services operations faster and more efficient.   The Oxford, U.K.-based company’s hardware can increase the accuracy in statistical modeling, speeding processes like trading activities and risk assessment by 15% to 20%, Annika Moslein, technical project manager at Quantum Dice, told Bank Automation News Feb.…

There has been a movement over the past years to create a cashless world. Is that OK? It’s debatable. One of the big things about cash is that it represents society. In Europe, the euro notes mark major landmarks; in the UK, the bank notes recognise major figures from Britain’s history; in the USA, legends……

Things we’re reading today include … HSBC is paying salaries like a Wall Street bank now (efinancialcareers.com) Jeremy Hunt to announce UK government sale of NatWest shares | The Guardian Is bitcoin back? Price suddenly surges as investors flock to crypto | The Independent What bank execs are saying about embedded finance | Bank Automation……

LONDON — Will embedded finance technology usher in a new era of banking, or is the impact of the technology overblown?  Bank executives from ClearBank, Deutsche Bank and Raiffeisen Digital Bank weighed in at FinovateEurope this week.    ClearBank  Head of Embedded Banking Paul Staples at $3.4 billion ClearBank said that many organizations have embedded…