Financial institutions must approach emerging technologies such as AI with experience and empathy at the forefront, New York-based fintech Broadridge Chief Digital Officer Rob Krugman says on this episode of “The Buzz” podcast.   Sixty-five percent of consumers said that AI lacks a sense of empathy that is valuable in communication, according to Broadridge’s 2024…

Banco Bilbao Vizcaya Argentaria SA is planning to open a digital consumer bank in Germany, using existing technology to expand at relatively low cost. The project is led by Javier Lipuzcoa, the head of BBVA’s digital bank in Italy, according to people familiar with the matter. The lender is currently preparing a feasibility study and…

A few people got excited about Affirm working with Apple Pay to embed BNPL (buy now, pay later) in their services. As reported by CNBC: Apple device users will be able to tap into buy now, pay later loans from Affirm for purchases Affirm will surface as an option for Apple Pay users on iPhones……

NEW YORK — JPMorgan Chase is deploying AI to help investors research the likeability and growth trajectory of companies.  The $3.5 trillion bank created its AI-driven “social calculator” to track positive, negative and neutral social media comments about companies, Manuela Veloso, head of AI research at JPMorgan Chase, said at the AI for Financial Services…

Technology provider Fiserv is expanding its training offerings to clients through Fiserv University, which launched in May.  “Many institutions are under pressure to do more with less, which requires a highly efficient and well-trained staff,” Dudley White, president of core account processing solutions at Fiserv, told Bank Automation News. Fiserv University offers tech and process…

A $30 billion settlement between Visa Inc., Mastercard Inc. and retailers to cap credit-card swipe fees is likely to be rejected by a federal judge in Brooklyn, a setback in the two decade-long litigation. Judge Margo Brodie of the US District Court of the Eastern District of New York indicated in a hearing Thursday that she probably…

The Bank of International Settlements (BIS), the guys who create the Basel rules and control much of the way the global banking system works, released a paper the other day about the Finternet: “the financial system for the future”. The idea is that all of the financial world will connect through unified ledgers integrated by……

Things we’re reading today include … Trump Says ‘All’ Bitcoin Mining Should Be In The US (forbes.com) NHS chief calls for controls on cryptocurrency gambling after rise in addiction problems (telegraph.co.uk) This new King Charles £5 note sells for £11,000 at Bank of England auction | This is Money Wells Fargo fires workers over fake……

This week’s main blog discussions include … What the Finternet? The Bank of International Settlements (BIS), the guys who create the Basel rules and control much of the way the global banking system works, released a paper the other day about the Finternet: “the financial system for the future”. The idea is that all of……

International payments network Swift is deploying technology to make its payments faster, safer and more efficient.  Swift is investing in technology because as “more and more [payments] become instant or near real-time,” stopping fraud is essential, Johan Bryssinck, program head of AI/ML at Swift, said at the AI for Financial Services 2024 conference on June…