The main blog discussions this week include … The Dunning-Kruger effect, as inspired by a bank robbery I had never heard of the Dunning-Kruger effect until the other day. Inspired by a bank robbery, Professor David Dunning worked out that people sit at opposite ends of a spectrum of confidence. Some are hugely confident and……

NASHVILLE, Tenn. — KeyBank is working to automate as many risk controls as possible as threats continue to tick up.  “Over the last year, we shifted to looking at all of our controls in seeing how many of the controls we can automate or streamline,” Dominic Cugini, chief transformation officer at KeyBank, said at Bank…

Banking customer support is no walk in the park. Customers come with diverse problems, from lost cards to unclear charges, and they expect quick, precise solutions. Even the most experienced support teams can be overwhelmed by the variety and complexity of inquiries. The stakes are high in banking. A small mistake can lead to significant…

Swiss fintech nsave, which is making banking in Switzerland accessible to people in countries with unstable banking sectors or facing high inflation, has raised $4 million seed funding. The round was co-led by Sequoia Capital and TQ Ventures with participation from Y Combinator, ACE Ventures, SV Angel and FONGIT, the state of Geneva organization that…

I had never heard of the Dunning-Kruger effect until the other day. Inspired by a bank robbery, Professor David Dunning worked out that people sit at opposite ends of a spectrum of confidence. Some are hugely confident and competent whilst, at the other end of the spectrum, they are hugely confident but completely incompetent. How……

Things we’re reading today include … PAY360 2024: Day Two Highlights | The Fintech Times Pay360 book launch: Intelligent Money by Chris Skinner – Fintech Intel UK fintech to be elevated to ‘ubiquitech’ with Smart Data Roadmap, new report reveals (finextra.com) Strengthen Central Bank Independence to Protect the World Economy (imf.org) Interest rates: Bank of……

Both KeyBank and PNC Bank are exercising caution in how they roll out generative AI to their customers.  The models need to be refined for accuracy before consumers can be the “prompters,” or questioners, for gen AI-driven features, Dominic Cugini, chief transformation officer at $185 billion KeyBank, said at Bank Automation Summit U.S. 2024 on…

The expense management arena is a crowded one, with well-funded players such as Brex, Ramp and Navan all clamoring for market share. Those companies are generally focused on tech startups and large corporations. But a four-year-old contender, Coast, is pursuing a different type of customer — businesses with so-called “real-world” field personnel and fleets to…

The banking sector is a significant component of the global economy, and it is currently undergoing a major transformation powered by the integration of Artificial Intelligence (AI) and automation technologies. These advancements are not only enhancing operational efficiency but are also fundamentally changing the landscape of financial services. As we explore this revolution further, it’s…

Financial institutions must prioritize multifactor authentication as hackers take advantage of a lack of identity protection.   In 2023, cyberattacks using valid credentials to gain access to user accounts increased 71% from 2022, according to IBM’s 2024 X-Force Threat Intelligence Index. Rather than hacking, the attackers are able to just log in, Leah Generao, partner at…