I was driving to pick up my dog the other day from his kennel stay. We had been away on a holiday and the dog was booked into his doggie hotel. Halfway there, and being purely reliant on digital maps, the maps stopped navigating. Maybe I lost the signal or maybe there was no signal……

I was driving to pick up my dog the other day from his kennel stay. We had been away on a holiday and the dog was booked into his doggie hotel. Halfway there, and being purely reliant on digital maps, the maps stopped navigating. Maybe I lost the signal or maybe there was no signal……

BMO continued to deliver on its digital-first agenda during its 2024 fiscal first quarter through innovation and new offerings.   The Montreal-based bank continues to expand its “suite of innovative products,” Chief Executive Darryl White said today during the bank’s earnings call. In December, the CA$1.3 trillion ($960 billion) bank launched its BMO Eclipse Rise…

Scotiabank‘s tech spend climbed in the fourth quarter as the bank invested in digitalization and automation to keep up with client demand.  The Canadian bank’s spend on technology during the quarter increased 13% year over year to CA$570 million ($421 million), according to the bank’s earnings supplement.  Total non-interest expenses increased 6% YoY to $3.5…

LONDON — ING Bank saw increased adoption of its video-based customer service options in 2023, specifically for mortgage applications.  “Almost 50% of customers use digital channels for purchasing banking products,” Lukasz Parzyk, expert lead at ING, said at FinovateEurope 2024 today. “Mobile apps have become the main and often the only element of contact between…

Jack Henry Chief Operating Officer Greg Adelson will take over as chief executive for the tech provider in July.   On this episode of “The Buzz” podcast, he discusses how his four-tenet leadership strategy will be reflected in his new role as he takes on Jack Henry’s ongoing cloud modernization.   The tenets:  1. Transparency. Have direct…

Terrence Thomas, executive vice president and chief information officer at First Bank, will speak at Bank Automation Summit U.S. 2024 on Monday, March 18, at 4 p.m. CT.   Thomas will join the panel on “Creating a culture of AI adoption” with Scott Kinross, senior vice president and software engineering director at PNC Financial Services, and…

Technology provider FIS is now certified to send and receive payments on the FedNow payments rail as demand for the rail grows.  FIS has 215 clients in contract or in the pipeline for the Federal Reserve’s payments rail, Chief Executive Stephanie Ferris said during the company’s fourth-quarter earnings call today. “The banks are definitely focused…

BNY Mellon has appointed Julie Gerdeman as its global head of data and analytics.  Gerdeman will be responsible for managing software and data for nearly $47 trillion of assets managed by BNY, according to a Feb. 20 release. Prior to joining the $30 billion bank, Gerdeman was chief executive at Everstream Analytics, a supply chain…

Subprime lender Arivo Acceptance Chief Executive Landon Starr will continue to embrace technology while making structural adjustments to the company’s operations in his new role. Starr aims to create a structure that facilitates “more empathy, collaboration and integration of technology,” he told Auto Finance News, a sister publication to Bank Automation News. He intends to execute this by cross-pollinating employees…