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A great example of a terrible UX (#Barclays)
Every three months my accountant asks me to send them my bank statements to do the company’s VAT returns. It’s annoying but hey, no one can access my bank account except me. But then something happened recently. The company’s bank accounts are with Barclays, and they changed the interface or did something so that, when……
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A great example of a terrible UX (#Barclays)
Every three months my accountant asks me to send them my bank statements to do the company’s VAT returns. It’s annoying but hey, no one can access my bank account except me. But then something happened recently. The company’s bank accounts are with Barclays, and they changed the interface or did something so that, when……
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Things worth reading: 17th December 2025
Things we’re reading today include … A review of the ECB’s proposed banking rules overhaul How central banks should navigate an uncertain 2026 Fintech in 2025: The Year’s Takeaways – and What to Expect in 2026 Paypal becomes latest fintech to capitalise on Trump’s deregulation Marshall Islands launches universal basic income scheme offering cryptocurrency –……
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Did 2025 really happen? (the year of deep fake)
2025 has been the year of AI and AI hype from Agentic AI to AGI (Artificial General Intelligence) to Robots, chatbots and more but, for me, it has been the year of Deep Fake AI. It all started with the story of the French woman who got duped into a fake AI relationship with Brad Pitt……
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Wells Fargo: from Pony Express to a pioneer of women’s rights
You may know Wells Fargo, one of the largest American banks. I know them well, having worked with some of their key people over the years. Their brand is all based around the old Pony Express … Note: stamp is dated 1940 … but you may not know their real history, so here we go….…
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Things worth reading: 16th December 2025
Things we’re reading today include … PayPal Applies to Establish Bank HSBC promises to keep all of its bank branches open until 2027 Doha Bank prints digital bond UK Treasury to regulate cryptocurrency under new legislation What you need to know about new UK rules on cryptocurrency Monzo chief pushed out after board rift over……
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How Agentic AI is reshaping mortgage fulfilment end-to-end
I was having an interesting debate the other day about how AI will impact banking longer-term. The most interesting angle was that AI will provide knowledge and blockchain (or distributed ledgers, if you prefer) will provide provenance, and that the two combined are a killer partnership. Thinking about it, this gets interesting. So AI can……
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Things worth reading: 15th December 2025
Things we’re reading today include … Top five fintech news stories of the week HSBC UK commits to keeping all its 327 branches open until at least 2027 ‘It probably could do my job’: New ChatGPT model catches up with junior bank analysts (one in ten UK banking jobs at risk from AI) London has……
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The Finanser’s Week: 8th December – 14th December 2025
This week’s main discussions include … Little Britain: “A rainy island with a hostile tax system is a hard sell” Many years ago, I was presenting to a country suffering sanctions. No longer able to access the SWIFT network and pretty much excommunicated by most banks worldwide, they were suffering. Of course, they could do……
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Things worth reading: 12th December 2025
Things we’re reading today include … Dutch fintech Mollie buys GoCardless for €1.1bn Governing Council proposes simplification of EU banking rules Wall Street is drooling over bank mergers EU banks should reduce their reliance on US Big Tech, top supervisor says Nubank Is Not a Bank, Despite Its Name — and That’s a Problem Fintech……