I had never heard of the Dunning-Kruger effect until the other day. Inspired by a bank robbery, Professor David Dunning worked out that people sit at opposite ends of a spectrum of confidence. Some are hugely confident and competent whilst, at the other end of the spectrum, they are hugely confident but completely incompetent. How……

Things we’re reading today include … PAY360 2024: Day Two Highlights | The Fintech Times Pay360 book launch: Intelligent Money by Chris Skinner – Fintech Intel UK fintech to be elevated to ‘ubiquitech’ with Smart Data Roadmap, new report reveals (finextra.com) Strengthen Central Bank Independence to Protect the World Economy (imf.org) Interest rates: Bank of……

Both KeyBank and PNC Bank are exercising caution in how they roll out generative AI to their customers.  The models need to be refined for accuracy before consumers can be the “prompters,” or questioners, for gen AI-driven features, Dominic Cugini, chief transformation officer at $185 billion KeyBank, said at Bank Automation Summit U.S. 2024 on…

The expense management arena is a crowded one, with well-funded players such as Brex, Ramp and Navan all clamoring for market share. Those companies are generally focused on tech startups and large corporations. But a four-year-old contender, Coast, is pursuing a different type of customer — businesses with so-called “real-world” field personnel and fleets to…

The banking sector is a significant component of the global economy, and it is currently undergoing a major transformation powered by the integration of Artificial Intelligence (AI) and automation technologies. These advancements are not only enhancing operational efficiency but are also fundamentally changing the landscape of financial services. As we explore this revolution further, it’s…

Financial institutions must prioritize multifactor authentication as hackers take advantage of a lack of identity protection.   In 2023, cyberattacks using valid credentials to gain access to user accounts increased 71% from 2022, according to IBM’s 2024 X-Force Threat Intelligence Index. Rather than hacking, the attackers are able to just log in, Leah Generao, partner at…

FedNow, launched just eight months ago, has overtaken its main competitor, The Clearing House’s Real-Time Payments network, in terms of the number of banks on the platform.  Nearly 600 financial institutions have joined the government’s payment network since it went live July 20, 2023, Allison Baller, vice president at the Federal Reserve Bank of Boston,…

Way back in the 1990s, we all talked about object-oriented architectures and modular computing. In the 2000s, I called it Banking-as-a-Service, BaaS, and started presenting the idea around the world. The difference between the 1990s and 2000s was cloud and mobile smartphones. This change was the tipping point from fragmented systems to open platforms, and……

Way back in the 1990s, we all talked about object-oriented architectures and modular computing. In the 2000s, I called it Banking-as-a-Service, BaaS, and started presenting the idea around the world. The difference between the 1990s and 2000s was cloud and mobile smartphones. This change was the tipping point from fragmented systems to open platforms, and……

Way back in the 1990s, we all talked about object-oriented architectures and modular computing. In the 2000s, I called it Banking-as-a-Service, BaaS, and started presenting the idea around the world. The difference between the 1990s and 2000s was cloud and mobile smartphones. This change was the tipping point from fragmented systems to open platforms, and……